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Spa Etiquette

 

 







 

 
How Early Should I Arrive For a Spa Treatment?
  We suggest arriving 20-30 minutes early to allow you time to check-in, fill out forms and familiarize yourself with the Spa. Late arrivals will not be guaranteed full treatment time. Please leave all valuables at home as we are not responsible for stolen property.

 
Should I Notify Someone if I Have a Medical Condition, Sickness or Allergy?
  If you have a medical condition, high blood pressure, allergy or are pregnant, notify the Spa Receptionist prior to check in or at time of service.

 
Do I Have To Disrobe Entirely?
 

You can wear your undergarments or clothing if this would make you more comfortable, but keep in mind that our therapists are trained to drape towels or sheets discreetly over any areas not involved in the treatment and to protect your privacy at all times.

 

 
Cell Phones
 

We ask that you turn all cell phones off before entering the spa for the total relaxation of all guests including yourself.

 

 
Returns
  If you are not 100% satisfied with your retail product purchase, bring it back within 2 weeks (14 days) & we will send your refund check in the mail after return is processed. Gift Cards are not refundable and do not include gratuity, only service or product purchase.
 
Cancellations
  PLEASE NOTE THAT WE REQUIRE A VALID CREDIT CARD TO RESERVE SPA APPOINTMENTS. PLEASE PROVIDE A MINIMUM 36 HOURS NOTICE IF YOU MUST CHANGE OR CANCEL YOUR SPA APPOINTMENT. *Cancellations with less than 24 hour notice will be charged a $25 fee. NO-SHOWS SHALL BE CHARGED 100% OF THE FULL SERVICE PRICE. You are essentially purchasing our professionals time when you book your appointment, so if you do not show, they don’t get paid. In consideration of all our guests and staff, late arrivals should expect to receive an abbreviated treatment and be billed the full treatment price.
 
Refund Policy
  There are NO REFUNDS once the client has purchased or started a treatment program. During your Consultation the Physician, Nurse, Massage Therapist or Aesthetician has fully explained the cost & number of treatments needed to achieve the goal. Our highly trained medical professionals are here and available to do everything possible to achieve that goal, but the set number of treatments is mandatory for success. This includes Lypossage, all Medical Treatment and Microdermabrasion packages. Please take into consideration your ability to complete the treatments before you start.
 
Financing Options
  Do you really want a procedure now, but don’t have the cash? We have financing options with affordable rates and payments to make it possible. Just call the spa for more information.
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*PLEASE PROVIDE A MINIMUM 48 HOURS NOTICE IF YOU MUST CHANGE OR CANCEL YOUR SPA APPOINTMENT(S). Cancellations with less than 24 hrs notice will be charged a $25 fee. NO-SHOWS SHALL BE CHARGED 100% OF THE FULL SERVICE PRICE.

We are the Official Massage of the Wheeling Nailers, treating many of their injured athletes! Support your local team this year! View the schedule here & attend some exciting games!
Click Here for Schedule

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